FAQ
Straight answers.
Can't find yours? Call 806-278-8817.
Who is VirtualSolved for?
Owner-run businesses with roughly 1 to 30 employees that want accurate books without hiring in-house staff.
Where are you located?
Our office is at 1493 Hilltop Drive, Pampa, TX 79065. All work is done remotely, so we serve clients in every US state.
Which software do you support?
QuickBooks Online, Xero, Gusto, QuickBooks Payroll, Square, Stripe, Shopify payouts, Google Workspace and Microsoft 365.
Are you a CPA firm?
No. We are a bookkeeping and administrative support company. We do not prepare tax returns or give tax, legal or investment advice.
How do I share documents?
Through a private shared folder or by forwarding receipts to a dedicated email address. Never by sending passwords.
Is there a contract?
Month-to-month. Cancel with 30 days written notice. See our Terms of Service.
How quickly do you respond?
Within one business day, Monday to Friday, 8am to 5pm Central Time.
Can you catch me up if I'm months behind?
Yes. Catch-up work is quoted per month and usually completed in two to four weeks.
What happens to my data if I leave?
Your books stay in your software, which you own. We hand over all working files and remove our access.
How do I pay?
By card or ACH through a secure invoice each month.